Frequently asked questions
Ordering process
How can I place an order?
You can place an order by adding the products you want to your shopping cart and then proceed to checkout. Follow the instructions to enter your shipping and payment information.
Are there minimum order quantities?
No, there are no minimum order quantities. You can order any quantity.
payment
Which payment methods are accepted?
We accept credit and debit cards from Visa, MasterCard, PayPal and Klarna. You will find further details during the order process.
Is my payment secure?
Yes, we use secure encryption technologies to protect your payment information.
Shipment
Which countries do you ship to?
- Germany: Shipping costs 4.99 €, free shipping from: 30.00 €
- Austria: Shipping costs 5.99 €, free shipping from: 30.00 €
- Switzerland: Shipping costs CHF 9.90, free shipping from: CHF 55
- Belgium: Shipping costs 6.99 €, free shipping from: 40.00 €
- Denmark: Shipping costs 74 DKK, free shipping from: 410 DKK
- France: Shipping costs 5.99 €, free shipping from: 40 €
- United Kingdom: Shipping costs: 9 GBP, Free shipping from: 46 GBP
- Italy: Shipping costs 6.99 €, free shipping from: 40.00 €
- Luxembourg: Shipping costs 5.99 €, shipping costs free from: 40 €
- Netherlands: Shipping costs 5.99 €, shipping costs free from: 40 €
- Poland: Shipping costs 25 PLN, free shipping from: 173 PLN
- Sweden: Shipping costs 80 SEK, free shipping from: 455 SEK
- Slovakia: Shipping costs 5.99 €, shipping free from: 40 €
- Slovenia: Shipping costs 5.99 €, shipping costs free from: 40 €
- Spain: Shipping costs 6.99 €, free shipping from: 40.00 €
- Czech Republic: Shipping costs 150 CZK, free shipping from: 1000 CZK
How long does delivery take?
Shipping time depends on your location. It is usually 5-7 days after the order is processed.
Can I track my order?
Yes, you will receive a shipping confirmation with a tracking link that you can use to track the status of your order.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of receiving the order. Products must be unused and in their original packaging. Some items are completely non-returnable, e.g. perishable goods.
How can I arrange a return?
Please contact our customer service to arrange a return. For more information, see our Returns Policy.
Products
Which sugar substitutes are used in your products?
We use acesulfame-K and sucralose to sweeten our products.
Why do you use sugar substitutes?
We use sugar substitutes to provide an option for people who want to reduce or control their sugar intake without sacrificing the sweet taste.
Are sugar substitutes safe to consume?
Yes, the sugar substitutes we use have been deemed safe for consumption by health authorities such as the FDA.
Are there any negative effects of sugar substitutes?
Sugar substitutes are generally well tolerated. However, excessive consumption can have laxative effects in some people. Please follow our consumption recommendations and do not drink the syrup neat.
Are your products suitable for diabetics?
Our products can be a suitable option for diabetics as they have less impact on blood sugar levels compared to conventional sugar.
Contact
How can I contact customer service?
You can contact us via email at info@foodvibez.com. We will endeavour to respond within 36 hours.
Is there a physical branch?
No, we are a pure online shop and do not have a physical branch.